Refunds Policy

Cancellation and Refund Policy

At Coastal Pacific Digital Agency, we’re committed to exceeding your expectations and delivering exceptional service. We understand that unforeseen circumstances can arise, and you might need to cancel your order or request a refund. This policy is designed to provide clear guidelines for cancellations and refunds for our services.

Cancellations:

You have the right to cancel your order within 24 hours of placing it. This applies to situations where no work has begun with our team members. During this window, no justification for cancellation is required. To exercise your cancellation right, simply send a clear and concise email stating your request to cancel. Please address your email to coastal_pacific@outlook.com. We will promptly review your cancellation request and respond with either an approval or denial based on our policy guidelines.

Refunds:

To be eligible for a full refund, your project must meet the following criteria:

• Project Status: The project must not have been delivered, fully commenced, or completed. It’s important to note that revisions are considered separate from completion and do not qualify for refunds during the revision stage.
• Timeframe: No more than 24 hours must have passed since placing your order.

Non-Refundable Services:

• Delivered Projects: Once a project is delivered and accepted by you, it’s considered final and non-refundable. This includes any work delivered electronically (email, messenger) or through other means, such as designs, images, and receipts.
• Marketing Services: Any marketing services initiated and paid for are non-refundable. The nature of these services often involves time-sensitive strategies and implementation, making them non-refundable once initiated.
• Third-Party Costs: We cannot offer refunds for any external costs associated with project initiation, such as domain registrations or subscriptions. These fees are paid directly to third-party vendors and are outside our control.
• Orders Past Deadline: Orders that have been actively worked on for more than 24 hours are not eligible for a refund. This timeframe allows our team to begin the initial stages of your project, and fairness dictates that work begun cannot be refunded.

Discretionary Refunds:

We reserve the right to refuse refunds on a case-by-case basis for situations deemed unreasonable or where a refund is not justified based on the nature of the service provided. We strive to be fair and equitable in our decisions, and this policy is subject to updates to ensure clarity on future scenarios.

Other Considerations:

If your refund request is denied, we may offer a coupon for future services at the discretion of the reviewing agent. This demonstrates our commitment to fostering a positive client relationship even in instances where a refund cannot be issued.

Transparency and Trust: Our Commitment to You

At Coastal Pacific Digital Agency, transparency and trust are paramount in our client relationships. We believe clear communication regarding our Cancellation and Refund Policy is essential for fostering a positive and collaborative experience. This policy is designed to provide clarity and manage expectations for both parties.

Understanding Project Stages:

• Order Placement: This is the initial stage where you place your order for a specific service.
• Project Initiation: Once your order is confirmed, our team begins the initial research, planning, and setup tasks specific to your project requirements. This stage typically commences within 24 hours of order confirmation.
• Project Development: This is the active work phase where our team executes the agreed-upon project deliverables. This could involve content creation, design work, or optimization tasks depending on the service.
• Delivery and Revisions: Upon completion, the project deliverables are presented to you for review. Revisions are included within the agreed-upon scope of work and can be addressed during this stage.
• Project Completion and Acceptance: Once you are satisfied with the final deliverables and formally accept the project, it is considered complete.

Understanding “Project Commencement”:

For the purposes of this policy, “project commencement” is defined as the initiation of any work beyond the initial order processing stage. This includes, but is not limited to:

• Initial research and competitor analysis specific to your project needs.
• Project management setup tasks such as assigning team members and scheduling work.
• Content creation or design work tailored to your project requirements.

Open Communication is Key:

We encourage open communication throughout the project lifecycle. If you have any questions or concerns regarding project scope, timelines, or deliverables, please don’t hesitate to reach out to your dedicated project manager. Early communication allows us to address any potential issues and ensure the project aligns with your expectations.

Dispute Resolution:

In the rare instance where a dispute arises regarding cancellations or refunds, we are committed to finding an amicable resolution. We will work with you to understand the situation and explore potential solutions that might involve:

• Project adjustments: Modifying the project scope to better align with your current needs.
• Future service credits: We might offer a credit towards future services as an alternative to a refund.

Our Commitment to Continuous Improvement:

We continuously review and update our Cancellation and Refund Policy to ensure its clarity and reflect any changes in our service offerings. Your feedback is valuable to us, and we encourage you to share any suggestions for improvement.

By working together with transparency and open communication, we can ensure a successful and long-lasting partnership. If you have any questions regarding our Cancellation and Refund Policy, please don’t hesitate to contact us at coastal_pacific@outlook.com.